Ashley Furniture Customer Service

Earlier this year, my son wanted to change his room around. Part of the redecoration involved buying a love seat. We found that we liked a couple of different ones. Turned out the more expensive one was going to be cheaper if you factored in the great grocery rebate they offered. If you spent over $500, they gave you $500 in free groceries. The more expensive seat was just over $500 and the cheaper one was just under. What a deal!

The catch is that you get it $50 a month, and they gave you the $50 as a gift card after sending in $100 worth of grocery receipts. Still, it made sense, and we got the better piece of furniture.

Over the next three months, we submitted $300 worth of receipts, but never received a gift card. A week ago, we got an email from the company managing the rebate program saying that they were filing for bankruptcy. In the email, they said not to contact the company from whom we received the rebate as they had no control over the situation. We figured we had lost the $500 and didn't contact Ashley.

Today we received a letter from Ashley Furniture. The letter acknowledged that the company managing the program had declared bankruptcy. They also said that they had found another company to manage the program, and that they would honor the rebates. I was impressed! Not only were they honoring the program, they actively sought us out rather than us having to contact them to ask about it.

It's easy to find negative things on the web related to companies. It's easy to complain. I certainly haven't ever published anything positive about a retailer. But this seemed to be beyond good customer service. I hope that someone who is looking what kind of company Ashley is will find this.